JobID=1.0.05

Omega Resource Group are currently recruiting for Inbound Call Centre Agents to work in a busy customer service centre based near Gloucester. This will be on a long term basis with permanency viable for those that excel with potential bonus earning opportunities. We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around receiving inbound customer inquiries regarding their order, account, issue or general queries. Key Responsibilities: – Aim to provide first call resolution – Answering customer’s inbound queries and providing excellent standards of customer service – Ensure adherence to processes to ensure high quality and customer satisfaction – Follow escalation procedures for issues that are not resolved – Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints. – Updating customer accounts and updating various processes In addition to a pay rate of £9.15 on an average of 35 hour working weeks we also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential. We can offer: FREE car park | FREE Gymnasium facilities | FREE Tea and coffee | Buzzing workplace | Generous Staff Discount | Great Social Events | Large Bonus Incentives | Opportunities to gain further qualifications in the industry | Subsidised canteen You must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include some weekend and evening shifts. Our opening hours are as follows: 08:30-19:00 Mon-Fri | 09:00-18:00 Saturday | 10:00-16:00 Sunday

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