JobID=4.0.05

Customer Service Executive – Remote workingFull Home WorkingStarting Monday 23rd November 37 hours per week – weekends included Up to £24,000 per annum depending on experience Temporary role working for 2 – 3 months   Our client is a very well-known funky and modern high street Retailer and this is a fantastic opportunity to join them in their fast growing Digital Support Team using their system Zendesk. We are looking for 10 Home-Based Customer Service Representatives to work remotely and help support their lovely customers with any queries on their orders in the run up to Christmas and into the New Year. This position is a 37.5 hour week and you will work on a rota basis which must include at least 1 weekend day (max 5 days a week work)Monday to Friday the shifts are between 8am and 6pmSaturday and Sunday are 8am – 4:30pmIf you work one weekend day a week you will work 4 days during the week and if you work Saturday and Sunday you will work 3 days during the week so only a maximum of 5 days per week will be worked; 37.5 hours per week) The position can be worked from your home (so no travel involved) so you can be based anywhere in the UK. To be successful in this position you will need to have the following:-It is absolutely essential to have experience using the system Zendesk to answer customer emails and also working on their “live chat” feature – if you also have experience of Magento this will be a huge advantageYou must be able to start on Monday 23rd November and be happy to commit to a minimum of 3 monthsYou will also need to have previous experience dealing with carrier portals like DHL, Yodel etc when dealing with delivery queriesPlease only apply in if you have access to your own Windows laptop – we can not work on Mac LaptopsIMPORTANT:- Before applying into this role please make sure your experience using Zendesk is clearly on your CV because you will be declined if we cannot see this within your experience. As well as your experience using Zendesk, strong Customer Service experience is essential – You and will need to have come from a Customer Service role where you have had direct communication with customers via email, live chat and telephone dealing with product queries, delivery queries and returns. We are looking for someone who can represent this funky retailer with enthusiasm, positivity and fresh, friendly customer service professionalism to ensure a smooth and enjoyable digital retail experience. You will need to have access to your own Laptop/Home PC with your own WiFi Internet access at home to be able to deliver within this role. If you’re available from 23rd November and can commit for 3 months and happy to work from home and use your customer service skills and have Zendesk experience please send your CV through for immediate considering. Thank you for reading and good luck with your application

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